Terms & Conditions

Terms &
Conditions

Effective date: 1 May 2026
Last updated: 1 May 2026

Welcome to the Ivochem website. These Terms & Conditions explain the rules for using our website, browsing our product information, and submitting enquiries through our website.

By using this website, you agree to these Terms & Conditions. If you do not agree, please do not use this website.

1. Who we are

This website is owned and operated by Ivochem CC.

Business name: Ivochem CC
Address: 5 Murdoch Street, Deal Party, Gqeberha, South Africa
Telephone: +27 41 486 1444 / +27 41 486 1445
Email: info@ivochem.co.za

Ivochem is a cleaning chemical manufacturer based in Gqeberha, South Africa.

2. Website purpose

This website provides information about Ivochem, our product ranges, product categories and cleaning chemical products.

Our website may use WooCommerce-style product pages to display product information, available sizes, product categories and enquiry options. Products displayed on the website are for information and enquiry purposes only.

Unless clearly stated otherwise, this website does not process online purchases, online payments, shipping, checkout or direct online orders.

3. Product enquiries

You may submit an enquiry through the website if you would like to ask about a product, product range, available size, pack option, bulk supply or product suitability.

Submitting an enquiry does not create a confirmed order, sale, supply agreement or quotation unless Ivochem confirms this directly in writing.

Ivochem may contact you using the information you provide to respond to your enquiry, provide product guidance, confirm availability or discuss supply options.

4. Product information

We aim to provide clear and accurate product information on our website. This may include product descriptions, available sizes, ingredients, usage guidance, storage information, product categories and safety notes.

However, product information may change from time to time. Product availability, packaging, formulation, sizes, labels and specifications may vary or be updated without notice.

The information on this website is provided as general product guidance and should not replace the product label, Safety Data Sheet, Technical Data Sheet or direct guidance from Ivochem.

Always read and follow the product label before use.

5. Product suitability and use

Cleaning products must be used only as directed.

Before using any product, you are responsible for checking that it is suitable for your intended use, surface, environment, machine, fabric, material or cleaning task.

Where surface or material compatibility is uncertain, always test on a small hidden area first.

Ivochem is not responsible for damage, loss, injury or misuse caused by using products incorrectly, mixing products, ignoring label instructions, using products on unsuitable surfaces, or using products for purposes they were not intended for.

6. Safety information

Some products may contain chemicals that require careful handling. Safety notes on the website are provided for general guidance only.

Always refer to the product label, Safety Data Sheet or Technical Data Sheet for full safety, storage, handling and first aid information.

Keep cleaning products out of reach of children and pets. Do not ingest products. Do not mix cleaning chemicals unless specifically instructed to do so by the product label or Ivochem.

7. Product availability

Product availability may vary by size, pack quantity, store, region, product range or supply conditions.

Products listed on the website may not always be available at the time of enquiry. Ivochem will confirm availability where relevant after receiving your enquiry.

8. Pricing and quotations

Prices may not be displayed on the website. If pricing is provided, it may be subject to change unless confirmed in a formal quotation.

Any quotation, pricing, bulk supply arrangement or order confirmation must be provided directly by Ivochem in writing.

A product enquiry submitted through the website does not guarantee pricing, availability or supply.

9. Website content

All website content, including text, product descriptions, images, graphics, logos, layout, design and downloadable documents, belongs to Ivochem or is used with permission.

You may not copy, reproduce, modify, distribute or use website content for commercial purposes without written permission from Ivochem.

You may download or print product information for your own internal reference, product evaluation or enquiry purposes.

10. Downloadable documents

The website may include downloadable Safety Data Sheets, Technical Data Sheets, certificates or other product documents.

These documents are provided for information and safety guidance. Ivochem may update or replace these documents from time to time.

Users are responsible for ensuring they are using the latest available product information before handling or using any product.

11. Website use

You agree not to misuse this website.

You may not:
Use the website for unlawful purposes
Attempt to interfere with the website’s security or functionality
Upload harmful code, spam or malicious content
Submit false, misleading or abusive enquiries
Copy or scrape website content without permission
Use the website in a way that may damage Ivochem, its systems or other users

12. Third-party links

This website may include links to third-party websites, tools, platforms or services.

Ivochem is not responsible for the content, security, availability or privacy practices of third-party websites.

Visiting third-party websites is at your own risk.

13. Limitation of liability

We take reasonable steps to keep the website accurate, available and secure. However, we do not guarantee that the website will always be error-free, uninterrupted or fully up to date.

To the fullest extent permitted by law, Ivochem will not be liable for any loss, damage, injury, claim or expense arising from:

Use of this website
Reliance on website information
Incorrect product use
Product misuse
Product unavailability
Website errors or interruptions
Third-party links or services
Unauthorised access to information beyond our reasonable control
Nothing in these Terms & Conditions limits any rights that cannot legally be limited under South African law.

14. Privacy

Your use of this website is also governed by our Privacy Policy.

Please read our Privacy Policy to understand how we collect, use, store and protect personal information submitted through the website.

15. Changes to these Terms & Conditions

Ivochem may update these Terms & Conditions from time to time.

Any changes will be posted on this page with an updated “Last updated” date. Continued use of the website after changes are posted means you accept the updated Terms & Conditions.

16. Governing law

These Terms & Conditions are governed by the laws of South Africa.

Any dispute relating to the use of this website will be handled according to South African law.